PRIVACY POLICY

Metro Capital is committed to protect privacy of their customers and users. Therefore, we observe the following principles of privacy policy, which govern collection, use, disclosure, transmission and storage of customer data. Our activities on the Internet comply with all accepted practices, as well as relevant EU legislation and laws of the Republic of Estonia. Please take a moment to review our principles.

Collection and use of personal data

Personal data means any data, which can be directly or indirectly associated with you as an individual, that Metro Capital collects and processes for the performance of contracts concluded with individuals or contacting them, as well as to fulfil their obligations stemming from law.

Personal data can be collected in any of the following ways:

  • when you provide us your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, the preferred method of communication) on our website or otherwise (e.g. in our office, at meetings or customer events);
  • through cookies, when you visit our website;
  • when you provide us your personal data to conclude a transaction.

Collection of other data

We also collect non-personal data, i.e. data that cannot be directly linked to a particular individual (gender, age, language preference, location). We may also collect data about how customers interact with our website. These data are combined and used to provide customers information that is more relevant for them, and to learn about which parts of the website, products, and services attract the most interest. In this Privacy Policy such combined data are regarded as non-personalised data.

Use and storage of collected personal data

We may use the collected personal data to display customers news about our products, campaigns and upcoming events. Customers who do not wish to be in our newsletter mailing list or receive direct marketing messages, may remove themselves from the mailing lists at any time.

We may also use collected personal data to fulfil commitments that we may have assumed towards customers.

By agreeing with the terms and conditions of the privacy policy the customer gives their consent for automated processing of their data. You may revoke your consent at any time by sending us a request in a format reproducible in writing. Such requests and consents do not have retroactive effect.

To ensure better customer service we may disclose information about individual users to a third party who provides services to us and has assumed contractual obligations to keep any shared information confidential. A third party may be, for instance, our partner whom we have engaged to produce, design or translate the content of the website.

We retain clients’ personal data for as long as this is necessary for the purposes they were collected. The storage period depends on the need to respond to customers’ enquiries. We retain data, that we are obliged to retain pursuant to law (e.g. accounting data), in accordance with the requirements prescribed by law.

Personal data security

We take all precautions (incl. administrative, technical, and physical measures) to protect customers’ personal data. Only authorised persons are provided access to alteration and processing of personal data.

If you suspect that your personal data are treated contrary to what is described in this Privacy Policy, or if there is any risk that your data have leaked to unauthorised parties, please notify us immediately. This is the only way that we can minimise any potential damages.

Customers have the right to request termination of the processing of their data, information about the way their data are used, and transmission of the data in a commonly used format either to themselves or to a third party. In order to avoid misuse of customer data and rights, requests may only be submitted in a format that makes it possible to identify the person submitting the request (signed digitally or personally at the company’s office). We have the right to respond to such requests within 30 days.

Security

Any personal data, that you provide while visiting our website or entering into contracts with us, are considered confidential information.

Terms and conditions of, and amendments to privacy policy

By starting to use our website you confirm that you have read these principles, terms and conditions, and agree with them. We reserve the right to amend the general terms and conditions of this privacy policy, if necessary, by notifying customers thereof by e-mail, but we make our best effort to ensure that our privacy policy is kept updated and available for you on our website.

The controller in charge of processing customers’ personal data is Metro Capital OÜ. Should you have any questions or concerns about the privacy policy or data processing, you are kindly asked to contact us at metro@metro.ee.

You may always contact the Data Protection Inspectorate or a court to seek protection to your personal data. The Data Protection Inspectorate is a national authority that may also be contacted for advice or assistance related to protection of personal data.

 

COOKIE POLICY

What is a cookie?

Cookies are small text files that are stored in your device when you visit the website.

Why do we use cookies? 

We use cookies to provide you a better user experience on our website; for instance, cookies allow us to remember your earlier visits and choices you have made on the website.

  • By using the website, you agree with our use of cookies:
  • to collect data about usage habits, and statistical data;
  • to provide better customer service (online chat);
  • to remember user preferences and settings;
  • to communicate offers and marketing messages that are better suited for users’ needs;
  • to collect information required to improve our website;
  • to make sharing the content published on our website in social media easier;
  • to provide content (Facebook, Google).

What type of cookies do we use?

Session cookies

Session cookies or temporary cookies are used every time when you visit our website, and they are deleted when you shut down your web browser. Temporary cookies are used, for instance, to remember the selected language of the website or your content preferences.

Permanent cookies

Permanent cookies stay in the user’s device after you have closed the website. Permanent cookies have different periods of expiry, and some of them are stored in the user’s device for days, months or even years. Permanent cookies are used, for instance, to remember user preferences.

Third party cookies:

In order to provide high-quality content, gather statistical data and show ads, we use third-party cookies on their website. You can review the privacy policy and the terms and conditions of third-party cookies on the website of the respective party.

The list of third-party cookies:

How do I limit the use of cookies and delete cookies?

Users can delete cookies stored in their equipment, and can prevent storing cookies in their devices. To do this the user needs to change the privacy settings of their web browser. More detailed information is available in the instructions section of the browser.

NB! If you block cookies, we cannot guarantee proper functioning of the website.

You can find more information about cookies on websites: http://www.allaboutcookies.org/ and http://www.youronlinechoices.com/ee/.